Transformation FAQs

Transformation

Mythbusters: Are these changes going to slow down the EBS rollout?

No. We are aware of the significant effort underway to roll out the new Enterprise Business Solution. The transformation team is working closely with IT to ensure any pilots run smoothly alongside the EBS transition and do not disrupt progress that has been made.

Does this effort change DeCA's overall mission?

No – DeCA's mission has always been to offer the right products at the right prices as a critical benefit to its patrons. This effort does not change DeCA's mission - however, it does offer more flexibility in how DeCA delivers that benefit, and positions the agency to be more cost-effective, efficient and better able to protect the benefit for future generations of patrons.

Mythbuster: Are we piloting privatization?

No. Upcoming pilot programs will not be exploring potential privatization (i.e., a private sector company taking over DeCA operations). Privatization was not a part of the changes proposed in the 2017 NDAA and is not planned for DeCA at this time.

Mythbuster: Is DeCA merging with the exchanges?

No. This phase of transformation focuses exclusively on DeCA's operations. DeCA leadership continues to explore different levels of cooperation with the exchanges. To the extent DOD plans to implement any options in the future, we are committed to ensuring you are well-informed and equipped with information to understand any potential impacts.

What exactly is changing under the 2017 NDAA?

  • The 2017 National Defense Authorization Act (NDAA) provides DeCA the opportunity to make some specific changes to its operations that will sustain patron savings, improve their shopping experience, and reduce the agency's operating costs to ensure the commissary benefit is sustained for generations to come.
  • Congress defined success as maintaining savings for military families, ensuring customer satisfaction and ensuring continued high quality.
  • The elements of the tr

Mythbuster: Does this mean DeCA's status is changing as an appropriated fund entity?

No. At this time, DeCA will not be making changes to funding structure and its APF designation. The FY17 NDAA mentions DeCA may look into becoming a NAF entity at some point in the future, but DeCA's current labor and acquisition management models will remain in place during this phase of transformation. We expect no direct impacts to store operations at this stage. If this status changes, we will ensure you are timely and well informed about any potential impacts.

Mythbusters: Does this effort change DeCA's overall mission?

No. DeCA's mission has always been to offer the right products at the right prices as a critical benefit to our patrons. This transformation effort does not change DeCA's mission. However, it does provide flexibility in how we deliver the benefit and positions the agency to be more cost-effective, efficient and better able to protect the benefit for future generations of patrons.

What does success look like for this transformation effort?

  • Patrons will experience prices that make more sense. We'll distribute savings more evenly across the store and across products of different sizes.
  • DeCA can focus on being more competitive on key items that our patrons sometimes indicate are less expensive downtown.

When will these changes take place?

  • DeCA conducts regular category reviews and is in the process of conducting a category performance improvement effort.
  • DeCA presented regional savings baselines to Congress at the end of January 2017, fulfilling its prerequisite to begin implementing these operational changes.
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