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CLICK2GO Curbside Pickup FAQ

Question Answer

How do I place a CLICK2GO order?

  • Go to the CLICK2GO page. The site can be accessed from a mobile device, but is not optimized for mobile use.
  • Choose your commissary location, validate your commissary privileges and register an account, if needed.
  • Once you've logged in, either search for products by name or click the department and category links to browse our virtual aisles. Add notes, both as you shop and at checkout, to make sure we know exactly what you want.
  • When you're ready, complete checkout and choose your pickup time.
  • Pick up and pay for your order at your commissary's curbside pickup point. Your military ID card will be required.
Question Answer

Once I've placed my order, how soon can I pick it up?

There is a minimum six-hour lead time from time of order to time of curbside pickup. For example, an order submitted at 5 a.m. can be picked up the same day as early as 11 a.m. Orders placed after noon will default to the next available pickup time on the following day. Orders can be placed 24 hours a day, up to six days in advance of the desired pickup date.

Question Answer

Can I add additional items after I have submitted my order?

Yes. Modifications to your order can generally be made up to two hours after the order is submitted. Sign in/choose My Account/choose Order History/see Options Available. If no options are shown, contact us by email or phone with the items you would like added to your order. More detailed instructions are available once you're signed in to shop.

Question Answer

Are all items sold inside the store available to order through CLICK2GO?

The vast majority of items sold in the commissary are available through the CLICK2GO. Most grocery, health and beauty, dairy, frozen, and produce items will be offered, as well as a wide selection of meat, delicatessen, bakery and seafood items. If you know an item is sold in the store but can't find it in CLICK2GO, ask for it in the comment/instructions box and the fulfillment worker will add it to your order if it is available

Question Answer

What happens if an item I ordered is temporarily out of stock?

When placing your online order, if you check the "allow substitutions" box  and enter any specific instructions in the "general comments/instructions" box we will:

  • Substitute a like item in the closest size and at the closest price of the actual item ordered.
  • We will NOT substitute certain items such as baby products, soft drinks and hygiene products unless you specify which brands you will accept as a substitution.
  • If the product we substituted does not meet with your approval, it can be deleted from the order at curbside pickup.
Question Answer

What if I am late for my pickup time, or I miss it altogether?

Contact us by email or phone so we can arrange an alternate time for you.

Question Answer

I am an Authorized Agent. Can I place and pick up an order for the authorized patron?

Yes. The same documentation required for in-store shopping is required at curbside. These requirements are based on guidelines specific to your installation, but normally consist of an Agent Letter or Agent Card and the sponsor's military ID.

Question Answer

Do I pay for my order online or at the time of curbside pickup?

Payment is collected at curbside pickup. Your total payment may be slightly different (either higher or lower) than your estimated total shown online due to random weight items such as produce and meat. Additionally, DeCA's pricing policy, similar to that of retail grocery chains providing this service, is to charge you the item price in effect on the day and time of pickup.

Question Answer

What forms of payment do you accept?

At curbside we can accept:

  • Debit cards that process as credit cards (do not require you to enter a PIN).
  • Visa
  • MasterCard
  • American Express
  • Discover

We are NOT able to accept:

  • Cash
  • Check
  • Debit cards that require entering a PIN
  • EBT/WIC vouchers
Question Answer

Can I use coupons with the CLICK2GO service?

Yes. Both digital coupons on the DeCA Rewards Card and paper coupons will be accepted at time of curbside pickup and payment. .

Question Answer

Should I tip the person handling my order when I pick up my groceries?

No. CLICK2GO employees are not allowed to accept tips.

Question Answer

Is there a minimum dollar amount or number of items I must purchase in order to use CLICK2GO?

There is no minimum order size or minimum dollar amount.

Question Answer

Will I be charged a service fee when using CLICK2GO?

There is no fee to use the CLICK2GO service.

Question Answer

How do I return a product I bought using CLICK2GO?

Returns will be handled as a normal return, inside the commissary at the customer service area. View our return policy at:

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